Complaints and Appeals

You can initiate a complaint with us by any of the following 4 avenues
1. Phone on 1300 872 461
2. E-form contained at the bottom of this page
3. Email to
4. By Post to Training Professionals. PO Box 1813, Toowong DC. QLD. 4066.

What sorts of reasons should I submit a complaint for?
If you have an issue with any of the following you should submit a complaint:
Conduct of a Trainer
Conduct of any of our staff
Conduct of other students that are under the direction of Training Professionals Staff
Conduct of a Partner Organisation
or if you disagree with or wish to dispute an assessment outcome

How will my issue be addressed?
The Director will confirm receipt of your complaint within 14 days of submission.
The Director will then begin an investigation into your issue including talking to you and all of the other related parties.
If the investigation is going to take more than 30 days the Director will inform you of the reason why, you will then be given a report listing out the findings as well as the suggested course of action.
Should you not be happy with the course of action identified then you should make it known to the director by any of the methods listed above or by calling 040 777 9843 and they will arrange for the matter to be reviewed by an independent 3rd party.

In the event that you are still unhappy and your complaint is in regarded to a certificate funded by Queensland Department of Education and Training you may contact them directly by phone on 1800 210 210 or email at

Please note that Training Professionals will always try our best to help resolve issues.

For more information please read the dispute resolution procedure below.


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